The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Maintain records of customer interaction
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Customer information is collected and checked with existing records Completed |
Evidence:
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Records of customer interaction are kept up to date Completed |
Evidence:
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Records of customer interaction maintained in accordance with organisation procedures and relevant legislation Completed |
Evidence:
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Provide ongoing customer service
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Previous interactions with customers are reviewed Completed |
Evidence:
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Steps are taken to determine customer satisfaction with the product and/or service provided Completed |
Evidence:
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Any problems are resolved or referred to relevant personnel Completed |
Evidence:
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Areas where problems occur are recorded and information provided to management Completed |
Evidence:
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Maintain regular communication with customers
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Communication is based on information about customer needs Completed |
Evidence:
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Effective regular communication is established with customers Completed |
Evidence:
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Level of communication is appropriate to customer's requirements Completed |
Evidence:
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Offer additional benefits to customers
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Additional benefits are offered to customers based on analysis of customer records Completed |
Evidence:
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Opportunities for relationship marketing, cross-product or service marketing, or additional product or service marketing opportunities are identified and acted upon or advised to relevant persons Completed |
Evidence:
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Responses to customer requests are designed to maximise customer satisfaction Completed |
Evidence:
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